Nearly one in two people with pets have gotten into a disagreement or heated interaction with their veterinarian or others on their animal’s veterinary staff. So suggests a survey of 1,000 people conducted by Banfield Hospital, which offers veterinary services in 42 states. At the same time, a separate survey of more than 1,300 veterinarians conducted by the American Veterinary Medical Association (AVMA) indicates that nine in 10 veterinary professionals have experienced negative or “escalating” client interactions. Perhaps the pandemic and its tribulations have contributed to this slide toward mutual antagonism, but whatever the cause, it is painfully clear that not all is hunky dory at your dog’s doctor’s office.
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